EFR REPAIR COVERAGE TERMS OF SERVICE

 

SERVICE INFORMATION AND SCOPE

The service coverage period for EFR REPAIR COVERAGE, is 12 months. The service coverage period for a 2-Year Plan is 24 months.

It comes into effect at 0:00 on the start date and expires at 24:00 on the expiration date, as specified in the service agreement.

You may check the start date of your service agreement as indicated on your invoice.

2. service overview

Within the service period of EFR REPAIR COVERAGE, for any accidental damage to your product during normal operation, the repair service offered by EFR according to these terms and conditions is available for an excess fee (shown on invoice), provided you submit a repair request through the correct procedure and send the relevant components back to EFR.

NOTES:

  1. The replacement device provided has the same performance and reliability as those of a brand-new product.

  2. Only repair services are available for Zenmuse XT S, Zenmuse XT, and Zenmuse XT2. Replacement services are currently unavailable for this device.

  3. For Matrice 350 RTK, two batteries can be replaced for free in one year.

3. Covered Components

The scope of repair service provided by EFR REPAIR COVERAGE is shown below:

  1. Matrice 200 (Matrice 200 V2) and Matrice 600 Pro: aircraft body and propellers;

  2. Matrice 210 and Matrice 210 RTK: aircraft body, propellers, external GPS,single upward gimbal connector, and dual downward gimbal connectors;

  3. Matrice 210 V2 and Matrice 210 RTK V2: aircraft body, propellers, single upward gimbal connector, and dual downward gimbal connectors;

  4. Matrice 300 RTK: aircraft body, propellers, single upward gimbal connector, single downward gimbal connector, and dual downward gimbal connectors;

  5. Phantom 4 RTK and P4 Multispectral: aircraft body, gimbal, battery, and propellers;

  6. Mavic 2 Enterprise Series: aircraft body, bound gimbal and camera, battery, and propellers;

  7. Zenmuse X5S, Zenmuse Z30, Zenmuse XT S, Zenmuse XT, Zenmuse XT2, Zenmuse H20, Zenmuse H20T, Zenmuse P1, and Zenmuse H20N: gimbal and camera (including the lens);

  8. Mavic 2 Enterprise Advanced: aircraft body, bound gimbal and camera, battery, propellers, M2EA Spotlight, M2EA Speaker, and M2EA Beacon;

  9. M2EA RTK Module: M2EA RTK module;

  10. Zenmuse L1: gimbal, lidar, camera, and high-precision inertial navigation module;

  11. Matrice 30 and Matrice 30T: aircraft body, bound gimbal and camera, propellers, DJI RC Plus, and Intelligent Battery Station;

  12. DJI Mavic 3E and DJI Mavic 3T: aircraft body, bound gimbal and camera, battery, propellers, and DJI RC Pro Enterprise;

  13. DJI Mavic 3M: aircraft body, bound gimbal and camera, battery, propellers, DJI RC Pro Enterprise, and RTK Module;

  14. Matrice 350 RTK: aircraft, propellers, single upward gimbal connector, single downward gimbal connector, dual downward gimbal connector, DJI RC Plus, and intelligent battery station.

  15. Matrice 30T Dock Version aircraft body, bound gimbal and camera, and propellers.

Notes:

  1. Please send back the relevant components as listed above; otherwise, EFR has the right to require you to send back such components or reject your replacement request. Any component not sent back will not be entitled to EFR REPAIR COVERAGE. Please do not send back any components separately, or components that are not standard provided by EFR, including but not limited to propeller, battery, external GPS, single upward gimbal connector, dual downward gimbal connectors, and single lens. EFRhas the right to refuse to provide the replacement service if you send back components separately or components that are not standard provided by EFR. Please do not send back your battery charger or other parts that are not within the coverage. Any relevant expenses as well as risks and liability incurred as a result of you doing so shall be borne by you alone.

  2. For drone models with parts that include a battery, you can decide whether to send the battery back if it is working normally. If you send the battery back, EFR will provide you with a new one during the replacement service; if no battery is sent back, EFR will not provide any battery replacement during the service. If your courier company refuses to deliver your battery due to its seriously damaged condition, you may contact EFR and provide photos or videos of the battery without having to send the damaged battery back. Upon verification, EFR will provide you with a new battery in your product replacement.